Dutch Gaming Authority fines casino for violating self-exclusion scheme
The Dutch Gaming Authority (KSA) has fined Merkur Casino €45,000 ($49,500) after it granted access to a customer who had self-excluded through Cruks
Merkur Casino in Almere, Netherlands, has been issued a fine of €45,000 ($49,500) by the Kansspelautoriteit (KSA), the Dutch Gaming Authority, for breaching its responsibilities with the Central Register of Exclusion of Games of Chance (Cruks), which aims to prevent gambling addiction by allowing individuals to self-exclude from all gaming activity in the Netherlands.
The casino gave access to a person who was registered with Cruks during a 13-day period, resulting in a fine for failure to comply with its agreement with the self-exclusion scheme.
Despite the casino employees checking the Cruks system data of the person in question, an error message appeared, and the employees should have denied access to that individual, but the person managed to enter the casino nine times.