Dutch Regulator Finds Discrepancies in Gambling Operators' Duty of Care Approaches
The KSA, has found "major differences" in operators' approaches to duty of care and extended their investigation to gather more information from licensees for a coherent player protection policy.
The Kansspelautoriteit (KSA), the Dutch gambling regulator, has announced that there are "major differences" in how operators are dealing with lost bets, average losses, playtime, the number of bets, and the timing and form of interventions. While young adults are being specifically monitored, the KSA has recognised that there is "no clear approach" among operators. As a result, the KSA has extended its investigation into Q2 in order to gather more information from licensees to inform the creation of a coherent player protection policy. The investigation began when the KSA called for information from the Netherlands' 22 licensed operators. The findings will be published in a full report after the conclusion of the investigation in Q2.
In a separate investigation, the KSA issued €26m in fines against five online gambling operators for targeting the market without local licences. The operators were N1 Interactive, Videoslots, BetPoint Group, Probe Investments and Fairload Limited. Although the fines were issued in December 2022, the operators had appealed to block the regulator from naming them publicly. The regulator has now published the names of the operators and the details of each fine after the appeals were turned down by the court. Videoslots has already criticised the fine and announced that it would appeal.